Responsibilities :
- Manage the lobby reception desk and receive guests and crew into the FBO, crew briefing area, escort guests to lounge and provide comfort briefing. Accept passports and reconcile passenger manifest provided by operations. Advise operations of any discrepancies to rectify as required.
- Act as FBO Ambassador, must be well groomed at all times and wearing uniform correctly, follow all VIP guests protocol procedures, attend to guests needs such as providing welcome towels, refreshments and service delivering prepared finger food etc.
- Ensuring lounges are prepared for receiving guests, which will include glassware, cutlery, tea and coffee making, beverage provisions and finger food stocks are available and displayed. This also includes reporting lounge cleaning requirements, toilets and shower areas to housekeeping.
- Oversee and facilitate guest and crew passport and document delivery to CIQ authorities and ensure process is manage in a timely manner. Keep guests informed as necessary.
- Advice FBO operations immediately of any document issues in respect to guests and crew members for immediate resolution.
- Keep track flight schedule and ensure porter are in place to manage baggage delivery and vehicle direction.
- Ensure any matter brought to their attention in relation to health, safety, security or environmental is given prompt and appropriate attention.
- Assist guests with special needs such as those who require wheelchairs with help of porters as necessary.
- Attend the meeting with PJT Manager and Operations Manager on a weekly basis to review/discuss any health, safety and environmental issues in order to achieve continuous service and procedural improvements.
- Manage kitchen F&B stocks, ice and ensure quantities are sufficient to meet flight schedules. Working on E-Count for making Purchase Requisition, ensure the items received are matched with the Purchase Order and stock control.
- Process and manage documentation for various purchasing activities, ensuring accuracy, compliance, and timely completion.
- Wash dishes and kitchen utensils, brew coffee and prepare hot/cold beverages, order food from external caterers, and arrange and display food and beverages in the lounge.
Qualifications :
- Bachelor Degree education, very high standard of Thai and English-speaking ability (other languages also preferred such as Chinese, Russian etc.) with the ability to read and write reports, preference aviation customer service delivery experience such as first/business class airline or lounge services experience.
- 3-5 years previous VIP customer facing experience.
The position is full time-based in Phuket, Thailand
Interested candidates are invited to send us full resume in English only, and enclosing a recent photograph to the following
HR&Admin Department
Office : +66 2535 6784
Email : recruit@aircharterthailand.com
Website : www.aircharterthailand.com
